Return On Innovation: the other ROI of

We regularly speak about the financial ROI of compared to legacy solutions. Another benefit that comes with a true SaaS model is the ability to deliver continuous and agile innovation.

I just took some time to review and analyze how much innovation brought to their customers since January 2009 (didn’t take into consideration the releases before that period, my post would had been too long!)

Over the last 18 months, has then delivered 5 Production Releases (and 13 intermediate releases), including more than 40 key features! Out of these 40 features, here is a summary of the amazing stuff provided:

  • Graphical Workflow: a visual drag & drop workflow editor that allows you to automate the governance of your processes
  • Global Search: a Google like full global text search in all modules and applications
  • Mobile Browser: a full support of mobile browsers (iPhone, Blackberry, Android, Windows Mobile)
  • Project Management: a complete project portfolio with a very impressive Gantt and Resource chart with the ability to drag & drop your tasks and resources, all this in a browser
  • Content Management System: want to have the Employee Portal look like your website? Simply modify the look and feel as desired
  • Metrics: ability to measure and report on activities that happened during its lifecycle
  • KCS support: the Knowledge Base is now following the good practices recommended by KCS
  • Maintenance Schedules: the ability to link maintenance calendars to your configuration items for a better change management
  • Service Portfolio: a full management of your business services, and related offerings, commitments, including availability management
  • Field Services: dispatching of your field technicians and selection of the required spare parts
  • Cost Management: tracking and reporting of the IT-related costs, allocation to business units and departments

Quite impressive. But even more impressive is the cost for the customers to benefit from this innovation: not a cent – fully included in their subscription license.

Michel is one of the co-founders of Aspediens (acquired by Fruition Partners in 2016) and now CEO, Europe at Fruition Partners. As a serial entrepreneur with strong experience in innovation, product management and solution delivery, he spots trends and writes about the future of Service Management.
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