How to distinguish multiple Service-now.com instances

Subscribing to Service-now.com automatically entitles you to 2 to 5 instances (the number of allocated instances depends on the size of your subscription). But how to distinguish them when working on it?

These multiple instances allow you to perform your configuration and modifications in a controlled manner and follow an appropriate change governance. Most of the times, the instances are set up as follows:

  • DEV: used for development
    Example: aspediensdev.service-now.com
  • TEST: used for testing – something also called QAS
    Example: aspedienstest.service-now.com
  • PROD: your live and operational environment
    Example: aspediens.service-now.com

Service-now.com provides a great feature for administrators to transport their configuration from one instance to another called Update Sets. We will speak about this feature soon in another post.

Managing multiple instances can be tricky sometimes, especially when these are manipulated in the same browser using multiple tabs. It happens that as administrator you might be doing customization in the wrong instance, as they all look alike.

To prevent this, our recommendation is to define a dedicated set of colors for each instance so that you never get confused. For example, change the color of your DEV instance to green, your TEST instance in Orange and your PROD in blue (or your corporate brand color).

To modify the color of your instance, go to System Properties > CSS and modify in this screen the colors as desired.

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Now that each instance has its own dedicated color, this will help you to not mix up the environments.

Fruition Partners Tips

A. Browser bookmark and address bar icon

Then remains the issue of the favicons and title of the instances.. they are all the same!

favicons-570x25

Wouldn’t be nice to change the favicons?  Here is the solution!

1. Create a nice icon picture (16×16) for each instance. Don’t have time? No problem, we created 3 nice icons for you:

2. Go to your instance > System UI > Images

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3. Click New and upload your icon picture

4. Go to System Properties > System

5. In “Icon image displayed in bookmarks and browser address bar” select your image

change_icon

6. Reload your instance… that’s it!

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B. Change Name of Browser Title

1. Go to System Properties > System

2. In “Leftmost portion of the page header and browser title” enter the appropriate title

browser_title

The result: 3 distinct instances, easy to identify at a glance:

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mm
Michel is one of the co-founders of Aspediens (acquired by Fruition Partners in 2016) and now CEO, Europe at Fruition Partners. As a serial entrepreneur with strong experience in innovation, product management and solution delivery, he spots trends and writes about the future of Service Management.
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