Executive Breakfast – Agile ITSM and Social IT on the Cloud – Geneva
Fruition Partners is pleased to invite you on April 12th, 2011 in Geneva at the Warwick Hotel for an Executive Breakfast to discuss Agile IT Service Management and Social IT.
Join Fruition Partners for this exclusive event where a recognized ITIL V3 expert and a Vice President of an international company will share their experience and learnings on these new burning subjects. You will also see how Service-now.com, the creator of software-as-a-service (SaaS) for IT service management, leverages the power of social web tools to create Social IT.
09:00 – 09:30 Welcome, networking, breakfast
09:30 – 10:10 Agility, stability, what does your business want? – Colin Rudd
10:10 – 10:40 JTI’s roadmap to World Class ITSM – Victor Jachens
10:40 – 11:10 Service-now.com’ Social IT – David D’Agostino
11:10 – 11:30 QA and wrap-up
Colin Rudd, author of ITIL V3 Service Design, has over thirty years of practical experience working in the IT and Service Management industry and was awarded the itSMF’s Lifetime Achievement award in recognition of his contributions to the industry. Colin is currently a Fellow of the British Computer Society, the Institute of IT Service Management and the Institute of IT Training, President of the Institute of IT Service Management and Member of the itSMF Management Board.
Victor Jachens is Vice President, Global Development Center, at JTI, the world’s 3rd largest tobacco company. Victor is responsible for JTI’s application’s strategy, IT applications- and project portfolio management and IT service management strategy. He was responsible for implementing Service-now.com at JTI and continues to oversee the direction of JTI’s ITSM strategy.
David D’Agostino has worked in a variety of roles in the IT world for more than thirty years. Leveraging his broad experience in product marketing, consulting and sales, David joined the Service-now.com team to help expand the customer footprint and capitalize on the company’s substantial momentum in EMEA. Prior to joining Service-now.com, David was a product marketing manager at HP for the Service Manager product line, a position held since joining HP with their acquisition of Peregrine Systems in 2006. He was one of the original start-up team for Peregrine Systems in the UK, joining in 1991.