CERN uses Service-now.com for service management

Service-now.com has recently released a nice press release about the CERN that uses the platform to automate the services provided to the CERN employees and visitors.

We are very proud to support the CERN, working with them on building their Service Portal is very interesting, as the CERN has probably the world’s most advanced service structure. Some highlights:

  • Extensive use of Service-now.com’s Content Management System
  • More than 20’000 services
  • Extensive use of Service Portfolio with request catalog items embedded in the Business Service Catalog Item
  • 4 levels of catalog structure

If you want to know more about how the CERN is using Service-now.com, the CERN will be presenting at Knowledge11, the annual event of Service-now.com that will take place in San Diego (15-19 May 2011).

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Michel is one of the co-founders of Aspediens (acquired by Fruition Partners in 2016) and now CEO, Europe at Fruition Partners. As a serial entrepreneur with strong experience in innovation, product management and solution delivery, he spots trends and writes about the future of Service Management.
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