How to rapidly achieve a full implementation of ServiceNow

Choosing ServiceNow allows you to address a wide variety of challenges in areas such as automation, reporting, mobility, self service and many more with what we like to say is the best technology on the market. It’s a great start but it should not overshadow some other intertwined areas of your project like People and Processes. They need to be carefully taken into consideration to avoid an ever increasing project timeline leading to higher cost and effort.

Here are some of the elements that should be considered to avoid this situation:

  • A process model, to make sure your processes are aligned to your ServiceNow instance;
  • Some Training materials to ensure that your colleagues have a solid ServiceNow foundation;
  • A localized experience (communications in user’s language) and an attractive and responsive self-service portal to increase adoption;
  • Pre-defined process indicators and reports to measure process efficiency.

Based on this and to help our customers reduce costs and time to value to a fraction of what they would typically be, we’ve developed Fruition Play, an exclusive solution comprising a best practice process model, documentation, training materials and a set of pre-packaged ServiceNow update sets. With it you can reduce risks and benefit from best practices acquired during the 500+ ServiceNow projects Fruition Partners has driven.

To see how Fruition Play can help you succeed with your ServiceNow project, watch our video or contact one of our ServiceNow experts.

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Stève is Marketing & Communications Manager, Europe at Fruition Partners (ex-Aspediens). Described as customer (and pixel) obsessed by his colleagues, he uses his experience in both traditional and digital marketing to polish all things related to Marketing at Fruition Partners Europe. His main motto is “Learn something new every day, in any field”, a mindset that made him embrace and enjoy the ServiceNow and Service Management world since he joined the company.
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