Help! Service Catalog pages are turning back to out-of-the-box after a FUJI update

Following an upgrade from Fuji patch 4 to Fuji Patch 5, the customization of the following pages/macros may disappear and turn back to out-of-the-box (OOTB).

  • servicecatalog_cart_template (UI macro);
  • servicecatalog_checkout_one;
  • com.glideapp.servicecatalog_checkout_view;

Therefore, when ordering any item in the service catalog, both the checkout and confirmation screen seem completely out-of-the-box even if they had been customized and displayed correctly within a ‘Fuji patch 4’ instance.

The issue is caused by a name change of the UI page when upgrading from Fuji Patch 4 to Fuji Patch 5. The OOTB UI page has been modified and is hence skipped during the upgrade. New page implementing the customisation was not altered during the upgrade but as the modified page had an old name, it was not getting called when rendering the 2-step checkout page for the item.

To fix this there are two workarounds. Our preference goes to the second one:

Workaround 1
Reverting name of the UI page back to FUJI version has resolved the issue.
Example : UI Page name in Fuji Patch 4: com.glideapp.servicecatalog_checkout_view
UI Page name in Fuji Patch 4: com.glideapp.servicecatalog_checkout_view_v2

Workaround 2
Set the property “” to false because the page called on checkout can be defined by the property

Anamaria is Senior Consultant at Fruition Partners (ex-Aspediens) in Paris since 2012. She is certified ServiceNow System Administrator and certified Implementation Specialist and has a strong experience in configuration and implementation for various major European companies. With her broad ServiceNow Knowledge she helps customers successfully carry out their Service Management projects.
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