5 exciting new ServiceNow Geneva PPM Features you should try

ServiceNow’s Geneva release may be out for a while and we may have reviewed some its great new features already but, with the move of ServiceNow from mere IT Service Management to a broader Business Management perspective, we had to write about the new Project Portfolio Management (PPM) that comes especially handy for project managers. Here are the 5 features and enhancements you must definitely try.

1. Check Lists:
This is a new feature at Project Task level. To support the project tasks we can create as many checklists as we want and change their order deliberately. Projects can be closed despite a checklist that is not ticked and vice-versa. It is not possible to delete just one task, only the entire checklist. Checklists are tracked in the activity log. They are also taken into account in the Project Template. Checklists can be saved as a template or deleted.

Screen Shot 2016-01-18 at 16.12.54 (1)                           Screen Shot 2016-01-18 at 16.15.36 (1)

2. Planning Console
What used to be Gantt Chart and WBS (Work Breakdown Structure) has been merged into the new Planning Console in Geneva. It is one centralized interface that gives project managers an overview of the project and all its facets. A nice additional feature is the integrated Live feed, that facilitates user collaboration. Plus, with the Deferred Save option you can play with a What-if Analysis, try out different things without saving them automatically and only save your changes once you are satisfied.

planning console ServiceNow Geneva

3. Task dependencies
The fine-tuning of task dependencies is a great improvement for project managers. By default prior to Geneva we already had finish-to-start dependencies, which have been amplified to the following ones:

  •  Start-to-start: Tasks start at the same time
  •  Finish-to-finish: Tasks finish at the same time
  •  Start-to-finish: Link Start of the Predecessor to the End of the Next Task

4. Project relationships and dependencies
They can be created from the list view of project tasks, from lists on the workbench, and from the WBS hierarchy in the planning console. With the new release, state changes now roll down from the project to project tasks, and from parent tasks to child tasks. You can find the list of project relationships and dependencies here.

5. Teamspaces
This feature is new in Geneva and makes it possible to create teamspaces. It enables functional and data separation between Project Portfolio Suite (PPS) applications using teamspaces. Different departments (like Finance, HR, etc) of an organization can have different dedicated teamspaces. There are 5 independent teamspace plug-ins to activate. All elements like PPS table, roles, application, modules & architecture are duplicated in the team spaces with the prefix tsp[n]. And that’s the great advantage as it is not necessary to define extra roles, Complex ACLs, templates, etc.

Screen Shot 2016-01-18 at 16.58.07 (1)

As we can see, with Geneva there are plenty of enrichments that help Project Managers from all departments (not only IT) to easily manage their projects. We just love those new features – what about you? Which one is your favourite?

Also good to know:
The User roles “project_portfolio_user”, “project_user”, and “project_manager” have been changed to “it_project_portfolio_user”, “it_project_user”, and “it_project_manager”, respectively. Users with the existing roles are migrated to the new roles when the upgrade is performed.

Mustapha works as Solution Consultant at Fruition Partners in Nyon since 2013 and has a strong experience in configuration and implementation for various major European companies. He is ITIL Service Operation and ITIL Foundation V3 certified and a specialist in PPM, Facilities Management and non -IT projects.
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