Top 10 Critical Success Factors for ServiceNow Projects

Starting or pursuing a ServiceNow journey proves always challenging. It’s important to appreciate that the implementation of ServiceNow is not just a technology project. Nor is it just a process improvement project; and, in the case of the IT department, it’s more than just an ITIL-adoption project. Instead it’s a business project, one that will transform operations, services, and outcomes across each of the business functions it touches. Ultimately, it’s a business project that transforms service through the better use of people, processes, and technology and the corporate adoption of service management best practice.

At every step of your project, dozens of questions will arise and some will have a critical nature that, if not properly answered, can seriously alter the benefits of implementing ServiceNow and put the successful completion of the project at risk. The good news? We are here to help and our eBook “Top 10 Critical Success Factors of ServiceNow Projects” will help you navigate this jungle of questions in 10 chapters:

  1. Establish and communicate the vision
  2. Align stakeholders
  3. Build a governance structure
  4. Define your rollout strategy
  5. Recruit the right committed team
  6. Don’t carry over bad processes
  7. KISS your project
  8. Identify your business architect
  9. Involve your technical SMEs from day one
  10. Invest in ServiceNow knowledge

The content of this ebook is the direct outcome of the successful delivery of hundreds of service transformation projects by Fruition Partners and we’ve made it so you can benefit from that experience. Have a look and if you have any additional questions, get in touch. We’re here to help. Happy reading!




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Stève is Marketing & Communications Manager, Europe at Fruition Partners (ex-Aspediens). Described as customer (and pixel) obsessed by his colleagues, he uses his experience in both traditional and digital marketing to polish all things related to Marketing at Fruition Partners Europe. His main motto is “Learn something new every day, in any field”, a mindset that made him embrace and enjoy the ServiceNow and Service Management world since he joined the company.
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