5 must-read books for successful ServiceNow projects

No matter at which stage of you ServiceNow project you are, whether you have just started or are already at a more mature stage it will always be important to have a good knowledge about ServiceNow and (IT) Service Management projects. There are many ways to gather and develop this knowledge, you can talk to your favorite consultant at Fruition Partners, a DXC Technology Company, you can consult the great ServiceNow wiki or you can read some very helpful books.

Today, we share our recommended reading list with you. This list has a good dose of books which can be helpful for your ServiceNow projects. The selection of 5 books we share with you below will make you think in new ways about Enterprise Service Management and ServiceNow, they will challenge you on how to keep your ServiceNow platform healthy and help you overcome obstacles during the Service Management transformation journey of your company. Happy reading!

1) ITIL Lifecycle Publication Suite by Axelos
ITIL provides the proper framework to start improving your IT’s organization capabilities. This book offers a practical step-to-step approach to the management of IT services. This book is a mandatory reading for anyone starting a Service Management project, as it provides you with a clear understanding of ITIL concepts, procedures and notions you should have while implementing a Service Management project.

2) Agile IT Organisation design by Sriram Narayan
For digital transformation and continuous delivery: I like to say that this book is a must read for IT people taking the Enterprise Service Management journey. Many of the Agile books stop at a team and a project level, or describe IT agility as just engineering and process, but agility world is much more than that, and we all need to understand that for a successful digital transformation. Sriram explains in this book the value brought by Agile approach in organisations and provides useful details on how to get there.

3) Continuous Delivery: Reliable Software Releases through Build, Test, and Deployment Automation by Jez Humble and David Farley
The main challenge of a SaaS project is to keep up with the best performers in terms of continuous delivery. Whether you are a developer, systems administrator, tester, or manager, this book will help your organization move from idea to release faster than ever—so you can deliver value to your business rapidly and reliably. This book will provide you with golden rules about building a development and release pipeline where early feedback, automated build and test, and incremental deployments into production can dramatically speed up release cycles.

4) Mastering ServiceNow by Martin Wood
If you want to explore the insides of ServiceNow world, then this book is definitely for you. Martin Wood, a well known ServiceNow guru, is talking about the fundamentals of the ServiceNow platform. He challenges you on the good practices one should respect and provides guidance for your ServiceNow project but not only. This book gives valuable information about ServiceNow and answers many questions straight to the point, from form details until web services.

5) 10 Critical Success Factors of ServiceNow projects by Pierre Lambercy & Stephen Mann
At every step of your project, dozens of questions will arise and some will have a critical nature that, if not properly answered, can seriously alter the benefits of implementing ServiceNow and put the successful completion of the project at risk. The good news? We are here to help and our eBook “Top 10 Critical Success Factors of ServiceNow Projects” will help you navigate this jungle of questions in 10 chapters. The content of this ebook is the direct outcome of the successful delivery of hundreds of service transformation projects by Fruition Partners, a DXC Technology Company.

These are my Top5 recommendation. Which are yours? Share them with us in the comments section.

Anamaria is Senior Consultant at Fruition Partners (ex-Aspediens) in Paris since 2012. She is certified ServiceNow System Administrator and certified Implementation Specialist and has a strong experience in configuration and implementation for various major European companies. With her broad ServiceNow Knowledge she helps customers successfully carry out their Service Management projects.
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  • Vladimir Lensu

    From the list I’ve read only the book from Martin Wood. The biggest advantage of this book is, that it is the only book about the matter. Unfortunately it contains many mistakes and is in Helsinki release time already very much outdated. However, the coverage of topics is very wide, including Administration, Custom Applications, Scripting and even Implementation. I also recommended this book to my wife, who is starting with ServiceNow, as the book does not concentrate on ITIL processes and uses real-life examples instead.

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