Knowledge17: How to work at Lightspeed

No one knows how to host an IT conference like ServiceNow. Knowledge 17 was jam packed with keynotes, customer success stories, new products, and hands on labs. Attendance was at an all-time high (15,000 attendees) and participants left the conference filled with ideas on how to expand the platform and deliver more value. Not to mention the memories of some darn good networking parties.

This year’s theme was summed up in one phrase: WORK AT LIGHTSPEED. It’s a timely and accurate concept as complex global companies continue their digital transformation journey while consumers continue to demand more sophisticated and integrated experiences online. Everyone needs to work at lightspeed to gain the competitive advantage, right?

Over the week, I met with many of our clients as well as other ServiceNow customers. While each company had its own challenges and business objectives to solve using the platform, a common question began to surface: How can I get my company work at lightspeed?

As we dug deeper into the conversations, the focus always turned to three specific areas: Asset Management, Business Services and Enterprise Strategy.

Asset Management

Working at lightspeed requires companies to digitally transform the way they manage their data and assets

Companies will need to efficiently capture, store, share and parse out data across systems, functional departments and associated third parties, as well as comply with legal and regulatory requirements. This modernization of systems requires a strong data and compliance backbone which will also drive the need for companies to put in place a robust strategic information governance and tactical management of data.

Developing a strong Asset Management practice and a reliable, governed CMDB are key to managing your data and assets.

Business Services

Working at lightspeed requires companies to define and deliver IT services differently

Companies are realizing that performance and availability of the services they deliver are critical to their growth and competitive advantage. No longer can IT design and deliver their services in a vacuum. They must shift away from that practice and partner with the business to define end-to-end Business Services and SLA/BLA models. The Business Service poster child for the K17 conference was the HR Onboarding process: A complex business process spanning multiple stakeholders and systems, it is often fraught with poor hand-offs, miscommunication and long delays in delivery.

Using your CMDB to link business processes to underlying technology performance down to the transaction level will enable IT to keep track of the health of the services being delivered in real-time and make fast, well-informed and proactive decisions.

Enterprise Strategy

Working at Lightspeed requires companies to create Enterprise Technology Vision Plans

IT has technology roadmaps – lots and lots of technology roadmaps. However, while the businesses teams recognize the importance of technology, IT often fails to deliver on expectations because they have not considered the impact of technology on business results as part of their technology roadmaps. Fusing Business and IT together though a comprehensive and aligned Enterprise Strategy will increase the impact of IT initiatives and the speed of innovation.

Companies need to create strong Enterprise Technology Vision Plans, linking IT to Business Services and higher level Business Objectives to drive competitive advantages using technology.

All in all, Knowledge17 was an exciting event with interesting keynotes and many new insights. We here at Fruition Partners, A DXC Technology Company were very happy to be Platinum Sponsor of the event and especially proud to be awarded for Global Sales Partner – Highest Number of New Logos 2016 and Global Services Partner – Highest Number of Deployments 2016!

For those of you who could not attend Knowledge17 or just want to re-live the experience we recommend you to have a look at the ServiceNow video library of the event.

Kathleen joined the company in 2016 and works as Principal for Advisory Services at Fruition Partners in our Chicago Office. She is a Senior IT Leader with over 20 years of broad experience. She is ITIL V3 certified and provides C-level advisory to clients striving to drive capabilities and transformation through disruptive technology and innovation.
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