3 tips to create a beautiful Service Portal in ServiceNow

Since the Helsinki release, a Service Portal is available in ServiceNow. It is an alternative to the Content Management System (CMS), providing an even better user experience. It is ready to use and can be easily implemented. Even though some companies opt to use it OOTB, sometimes there are needs that require a customization of the Service Portal. And the good news is: This is now far easier than it was with the CMS. We have collected 3 tips to easily create a beautiful and very functional Service Portal that is adapted to the needs of your company.

(If you have an existing CMS in place and want to migrate to the Service Portal check out this blog post)

1.Draft the perfect portal for your company

Take the time to sit down with the project team (which should include some key users!) and brainstorm. Think about what you want the portal to be like. Ask questions like: How do you imagine the perfect portal? What functionalities are necessary? You can even draw some sketches to underline what you want to achieve with the portal. It might make sense to hire a web designer who collects all your needs and transforms them into drafts of your Service Portal. If you want to use pictures in your portal, check that they are of high quality. Make sure to respect the corporate identity charter if there is one (logo, fonts, colors). Most importantly, document all your needs and what you expect from the portal.

2.Use best practices from the web

If you need some inspiration on what you would like your portal to look like, check out what works best on the web. Employees are used to great user experience and easy-to-use tools in their private life and they now expect the same at the work. Easy navigation, how quickly can information be found, is the design responsive – are only some of the points you should consider. You can also make a list of website you find especially user-friendly and use them as a source of inspiration.

3.Think about UI and UX

Even if this blog post is about beauty and the creation of an appealing Service Portal, it is important to take into consideration both UI and UX. UI (User Interface) is how you display your information and your graphic elements to offer an attractive portal. UX (User eXperience) is how easy it is for a user to reach its goal (make a request, find an information…). Make sure that the design is not only appealing but also functional and user-friendly. The ultimate goal is to offer a fantastic user experience.

To conclude

Even though customizations are common and that technically almost everything is possible you should always check the effort for a customization. Some might be hard to implement and take a lot of time – evaluate if they are really needed. For example, certain widget creation can be complicated and take a lot of time.

These are our tips to help you create a beautiful Service Portal in ServiceNow. Do you also have tips? Share them with us in the comment section.

mm
Mike Bujoli joined Fruition Partners in 2016 and works as Technical Consultant in our Paris office. With a Master Degree in Digital Web Marketing (including Visual Communication and Design Strategy), he has experience in Webmastering, Social Media, Design, Project management and the use of digital tools. Thanks to an Engineer training, he now works as ServiceNow Consultant and is certified ServiceNow System Administrator. He has already implemented the Service Portal for a major European company.
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