Practical Guide – Service Management for the Entire Enterprise

Over the past few years, Enterprise Service Management has become an important topic for all type of organizations. The idea behind it is that all units of the enterprise are service providers that aim at offering an excellent service to their “customers”. In other words: reach Service Excellence.  

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By automating business services, Service Management enables companies to create a modern workplace by replacing emails and worksheets to make work more efficient. The entire organization benefits from streamlined processes powered by a modern platform and, as a result, works faster while delivering a higher level of service. 

Enterprise Service Management can be applied to a wide variety of business units such as Facilities, HR, Customer Service, Security Operations and many more. Some, but not all, of its benefits are: 

  • Saves time and costs; 
  • Improves productivity; 
  • Allows employees to concentrate on more important tasks; 
  • Better service and customer experience; 
  • Improved collaboration even for tasks that involve various departments
    (e.g. HR onboarding process); 
  • Helps move to a digital enterprise (as part of the digital transformation); 
  • Allows a better control through monitoring. 

Get your own copy of this eBook and start your Service Management journey now.

The content of this ebook is the direct outcome of the successful delivery of hundreds of service transformation projects by Fruition Partners and we’ve made it so you can benefit from that experience. Have a look and if you have any additional questions, get in touch. We’re here to help. Happy reading!

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Stève is Marketing & Communications Manager, Europe at Fruition Partners (ex-Aspediens). Described as customer (and pixel) obsessed by his colleagues, he uses his experience in both traditional and digital marketing to polish all things related to Marketing at Fruition Partners Europe. His main motto is “Learn something new every day, in any field”, a mindset that made him embrace and enjoy the ServiceNow and Service Management world since he joined the company.
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  • Tanveer Kazmi


    This is a very good guide indeed. Is it possible if I can have a hard copy of this delivered to me in Malaysia? Would definitely want this guide to furnish my skills more towards Service Management.

    Thank you.

    • mm
      Stève Cattin

      Dear Tanveer,
      Thank you for your interest in our content.
      Unfortunately, this content only exists in an electronic form, free of charge. There are no hard copies available.
      With best regards,
      The Fruition Team

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