What is included in Fruition Play for ServiceNow ?
Fruition Play includes 6 key deliverables:
- New: ITSM best practice Process Model: an easy-to-read web-based process workflow especially developed for ServiceNow including the processes, procedures and work instructions for Request, Incident, Problem, Change, Release, Knowledge and Configuration management.
- New: Process Metrics and Indicators: pre-defined process indicators and reports for Request, Incident, Problem and Change to measure processes efficiency.
- Roll-out and Training Materials: Train-the-trainer Slide Decks, Quick Guides and Field Utilization Guidelines embedded in ServiceNow to help organizations accelerate their roll-out and training.
- Pre-configured ServiceNow Update Sets: A Turn-key ServiceNow instance with 7 processes pre-configured with Best Practices from our 500+ ServiceNow projects in Europe so that our customers don’t need to reinvent the wheel.
- European Localized User Interface and communication: key European languages (English, French, German and Spanish) are available in the tool to make sure users access their interface and receive professional looking communications based on their preferred language.
- Enhanced Employee Self-Service Portal: an enhanced CMS portal to delight end-users with a modern user experience and to allow our customers to quickly embed their branding guidelines into ServiceNow.