Summary

This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3-day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Use mobile clients
  • Activate plugins
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real-world example.

Who Should Attend

This course is designed for new ServiceNow System Administrators – 0-3 months into a new deployment.

Class Schedule

  • Three days (8:30am – 5pm, includes 1 hour lunch break)

Course fee

Fee is 1950 CHF HT (Trainings in Switzerland) / 1490 € HT (Trainings in France) per participant for the 3-day course including training material and lunch.

For more information

Please contact info@fruitionpartners.eu

Start typing and press Enter to search