The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs and how to automate more processes. This two-day course provides hands-on practice for implementing new workflows, creating Access Controls and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a requirements document, attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6 to 12 months.

A combination of course content and lab work helps attendees learn to:

  • Capture class work in update sets to understand their purpose and movement
  • Lear how access to data is controlled within the framework of ServiceNow Contextual Security
  • Define Reference Qualifiers that direct the right data to the right users at the right time
  • Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
  • Coordinate service catalog elements, including user criteria, cart controls and variables
  • Create a Record Producer
  • Implement new workflows that use a variety of activities to understand how records are generated from workflows
  • Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting
  • Set system controls that direct the right data to the right users at the right time

Who Should Attend

This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately 6 to 12 months – and who have successfully passed the System Administration certification.


  • Certified System Administrator
  • Successful completion of CodeAcademy’s JavaScript course is recommended
  • Scripting in ServiceNow is highly recommended

Class Schedule

  • Two days (8:30am – 5pm, includes 1h lunch break)

Course fee

Fee is 1500 CHF (Trainings in Switzerland) / 1140 € (Trainings in France) per participant for the 2-day course including training material.

For more information

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