Attend Scripting in ServiceNow Fundamentals Training to learn how to use the ServiceNow JavaScript API, take advantage of the extensibility of ServiceNow, and add new functionality or modify the baseline behavior of an instance. This class begins with client-side scripting and transitions to server-side scripting. Attendees write, test and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

During this interactive training course, attendees perform scripting functions in their own instance. This provides an opportunity to practice and become comfortable with both client-side and server-side scripting, including UI policies, business rules and best practices.

The course content and lab work help attendees learn to:

  • Determine when it is appropriate to script
  • Configure a ServiceNow instance for scripting
  • Write, test and debug client-side scripts
    • Client scripts
    • User Interface (UI) policies
    • UI scripts
  • Write, test and debug server-side scripts
    • Business rules
    • GlideSystem
    • GlideRecord
    • Scheduled Jobs
    • Event Management
    • Workflow scripts
    • Script includes
  • Develop scripting best practices

Who Should Attend

Experienced ServiceNow System Administrators, with a minimum of three to six months experience with the ServiceNow Service Automation Platform, who wish to extend the functionality of their instance.


  • ServiceNow System Administrations/ServiceNow Fundamentals course
  • Certified System Administrator preferred
  • Ability to write, test and debug JavaScript
  • Successful completion of CodeAcademy’s JavaScript course is recommended
  • Review the JavaScript Primer
  • Familiarity with database tables and columns

Class Schedule

  • Three days (8:30am – 5pm, includes 1 hour lunch break)

Course fee

Fee is 1950 CHF (Trainings in Switzerland) / 1650 € (Trainings in France) per participant for the 3-day course including training material.

Trainings Calendar

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