Automatic Task Assignment to an available analyst The IT Global Service Desk (the GSD) is part of Global IT organization of Japan Tobacco International (JTI). The GSD primary objective is to [...]


Beyond ITSM – ServiceNow for Customer Service Why not extend something that works well for IT Service Management to other areas of the company? – That’s what the Swiss retailer Denner [...]


Franke enhances its IT Financial Management with Fruition Partners and ServiceNow World leader in solutions and equipment for residential kitchens and bathrooms, professional foodservice, coffee [...]