SERVICES

We deliver a full range of services and give you access to the World’s top ServiceNow experts to help you achieve time-to-value faster.

Strategy & Advisory

With ServiceNow you can carry out your Service Management processes quicker and smarter than you ever did before. Such a powerful platform unleashes huge opportunities whilst raising some important questions in the process: Where do we start? How do we establish an appropriate governance model so the ServiceNow platform doesn’t get out of control? Where is there room for improvement and new achievements?

Maximize the value of your investment in ServiceNow by providing a roadmap for your organization to move forward. We work with you to establish a strategy and build service excellence into your future.


Our Strategy & Advisory offer will help you transform your organization, and includes:

User Interface & Experience

One of the key objectives of a platform like ServiceNow is to deliver a better customer service. To do so, making sure that your employee self-service portal offers the right user experience and usability is paramount. Providing a familiar and corporate brand-compliant portal with exquisite usability and cohesion is the key to success in user uptake.

We will help you to gather your requirements, provide advice and details on best practices and then design concepts for you to review.

Our User Interface & Experience offer includes:

  • Visual & CMS Design
  • Usability & Accessibility
  • Information Architecture
  • Mobility

Implementation & Integration

With more than 3000 successful ServiceNow projects and implementations since 2008, Fruition Partners has extensive experience of some of the most complex platform implementations and integrations.

Whether you are just starting your Service Management transformation project or seeking to enhance your current platform, we work with your organisation to ensure you get best value from your ServiceNow investment.

Our Implementation & Integration service includes:

  • Setting up the ServiceNow Platform Suite (ITSM, ESM, ITOM, ITBM)
  • Process Automation & Customisation
  • Solution and Technical Design
  • Enterprise Systems Integration
  • Custom App Development

Training & Education

Your successful ServiceNow experience has to be built on a solid foundation. We offer flexible training solutions – in English, French, German, Spanish and Russian – designed to ensure you become completely autonomous with your new Service Management platform.

Fruition Partners is a ServiceNow Authorized Training Partner: we have the highest number of trainers in Europe, all of whom are ServiceNow certified experts. Training sessions can be delivered in our classrooms or on your own premises.

Official ServiceNow Training Courses

  • ServiceNow Standard Admin Training (with certification)
  • ServiceNow Advanced System Admin Training
  • ServiceNow Scripting Training

Tailor-Made Education

Fruition Partners can create tailor-made educational content to meet your unique requirements. We will assess and analyse your training needs with you, and establish an effective education plan for your company, for both process and ServiceNow related-training.

  • Dedicated Instructor-Led Training (small or large attendance)
  • Virtual Instructor-Lead Training (web sessions)
  • End User Process Training
  • User Guides and Training Materials Production

Run & Support

Going live with ServiceNow is just the beginning of the journey. As a live environment, in continuous use across IT and business and with several releases a year, it is equally important to ensure your solution is managed effectively over time.

Whether you need to increase your ServiceNow Administration staff or free up your own valuable resources, Fruition Partners dedicated Run & Support team can help you address your own needs with a flexible and scalable offer.

Our Run & Support team is here to help with:

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