Rapidly achieve a full implementation of ServiceNow

The Challenge

To ensure the success of your Service Management Cloud transformation project, it is essential to address all of the factors and challenges related to the Product, People and Process spectrum.

Choosing ServiceNow as the Product is the first step towards your success. But after that, how do you ensure your investment in ServiceNow is maximised by addressing the People and Process areas? Fruition Partners help you succeed with your transformation project.

The solution

Fruition Play is an exclusive solution, comprising a best practice process model, documentation, training materials and a set of pre-packaged ServiceNow update sets. It helps organizations rapidly achieve full implementation of ServiceNow, whilst reducing costs and time to value to a fraction of what they would typically spend.

Fruition Play includes 6 key features

Online Process Model App

An easy-to-read web-based process workflow specially developed for ServiceNow, including processes, procedures and work instructions for Request, Incident, Problem, Change, Release, Knowledge and Configuration management.

Process Metrics and Indicators

Pre-defined process indicators and reports for Requests, Incident, Problems and Changes to measure process efficiency.

Roll-out & Training Materials

Train-the-trainer Slide Decks, Quick Guides and Field Use Guidelines embedded within ServiceNow to help organizations accelerate their roll-out and training.

Process Automation Accelerators

A set of preconfigured set updates for 7 key processes with Best Practices from our 500+ ServiceNow projects in Europe, so our customers don’t need to reinvent the wheel!


European Localized UI & Communication

Key European languages (English, French, German and Spanish) are available in the tool, to ensure users can access their interface and receive HTML user-friendly communications in their preferred language.

Universal CMS Self-Service Portal

An enhanced employee self-service CMS portal that will delight end-users with a modern user experience, and which allows our customers to embed their brands into ServiceNow fast. The Universal CMS is highly customizable, and can be branded to fit the customers’ corporate identity in almost no time at all.


Manageable, effective and efficient processes with the Fruition Process Model for ServiceNow in combination with Fruition Play.

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  • Maximize your ServiceNow investment
  • Accelerate project implementation and roll-out
  • Reduce risks
  • Quicker time-to-value
  • Benefit from the experience and best practices of hundreds of customers
  • Mature your ITIL foundation
  • Embed ITSM culture into your company
  • Measure your success

CMS Showcase

Reflect your brand identity and experience in our Self-Service CMS portal.

Get in touch to Power Up your ServiceNow Journey with Play

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