Manageable, effective and efficient IT Processes

with the Fruition Partners Process Model for ServiceNow

Start transforming your IT Service Management now and ensure

  • an improved customer satisfaction
  • a better reliability and quality of service
  • a competitive advantage through value creation
Process Model

Key Benefits

  • Ensures processes have been reviewed, analysed and standardised
  • Ensures everyone has a good and common understanding of each process
  • Facilitates the adoption of common and standard processes for the whole IT organization
  • Can be used for Training purposes to align the practice with the process
  • Contributes to management of change and new IT employee on-boarding to understand quickly the IT organization and processes
  • Fully adaptable which means the customer saves effort during process design and documentation, as there is no need to start from a blank page but rather adapt existing process diagrams
  • Process consistency is improved and contributes to reach a better ITIL maturity level (minimum level 3 – Control)
  • Roles are documented, hence responsibilities and accountability are explicitly defined
  • Appropriate and accurate metrics are available and can be utilised for continuous improvement
  • Contributes to quality management systems requirements such as ISO9000, ISO20000 or process improvement systems such as Six Sigma or CMMI

Comes standard with the following features

7 processes

Access to an online library of 7 fully documented processes (Incident, Request, Problem, Knowledge, Configuration, Change, Release).

Best practices

Based on ITIL best practices and experience from 500+ ITSM projects in Europe.

Instructions

Each process includes a diagram flow, procedures and work instructions with clear explanation on how to use ServiceNow at any step of the process.

Configuration & Material

Each process includes the roles & responsibilities, the metrics, roll-out & training materials.

Customize

Each process, diagram flow, procedure and work instructions can be customised to your needs.

Access

Unlimited access to view the processes through the online web app, 24/7 available, embedded and accessible from your ServiceNow instance.

Create

Possibility to create and document new processes, even business processes.

Security

Hosted in Switzerland with secure SSL certificate (HTTPS).

Fruition Process Model is a key component of Fruition Play

Fruition Play is an exclusive solution, comprising a best practice process model, documentation, training materials and a set of pre-packaged ServiceNow update sets. It helps organizations rapidly achieve full implementation of ServiceNow, whilst reducing costs and time to value to a fraction of what they would typically spend.

Contact us and get your ITSM processes under control

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